Good Morning on this 2012 Leap Year Day.
Today I received a note from one of our recent customers; here is what she had to say:
Troy--I know that you know what great people you have working for you since most of them have been with you for years. But I wanted to let you know how good they are from the customer's perspective.
Francisco has done jobs for me before so I am well acquainted with what excellent work he does. He and his assistant were here for a couple of days, and they are tops as what they do as well as very professional and considerate. My new windows are perfect!
This is the first time your drywall/painting crew has been at my house, and I want to commend them as well. It's never fun to have your house in disarray. But they were very careful to make sure that I could get to things I needed when they moved all the porch furniture into the dining room and office. They all worked very, very hard throughout the day, and the end result is also perfect. The young man who came back to fix the problem with the seams in the drywall is very professional and pleasant. I can't remember for sure, but I think his name is Jose. All in all, it's a terrific crew!
At any rate, your employees reflect very favorably on your company. Thank you so much for all that you've done for me!--Lynn
With 2012 being D&M Enterprises Inc. 44th year in business, getting comments from our customers like the letter above is what makes our small family owned and operated company tick. We pride ourselves on quality materials and workmanship. And as our customers declair to us, quite often our various work crews are well versed & experts at what they do. We did a survey last year on our lead sources and found that 93.4% of our business was based on repeat customers and or referral to new comers from prior customers.
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